Contact us

Let's Sparkle Together. We’re Here to Help.

At Divayra, we pride ourselves on exceptional customer care. Whether you have a question about a piece, need assistance with an order, or have a question about your 6-month warranty, our dedicated support team is ready to assist you.

Please feel free to reach out through your preferred channel below.

⚡ Direct WhatsApp Support (Fastest Response)

Since we are a WhatsApp-first brand, this is the quickest way to reach our human support agents.

Mon - Fri: 10am-6pm (Avg reply time: 2h)

Got more questions? Hit us up.

Order on WhatsApp

Support Email: support@divayra.com

Operating Hours: Mon–Sat, 10 AM – 7 PM IST

📩 Email Support

For order inquiries, warranty claims, or non-urgent questions. We aim to respond within 24 business hours.

How long will it take for my order to arrive?

We process and dispatch orders quickly! Once dispatched, standard Pan-India delivery typically takes between 3 to 7 business days, depending on your location.

How can I track my package?

As soon as your order is shipped, you will receive a tracking link via email and WhatsApp. You can use this link to monitor your package's journey in real-time.

What if I receive a damaged parcel?

We take utmost care in packaging, but if you receive a damaged parcel, please take an unboxing video and contact us within our 3-day replacement window. We will resolve it immediately with a replacement or store credit.

Are my online payments secure?

Absolutely. We use trusted and highly secure payment gateways to process all transactions. Your financial data is completely safe and encrypted.

Can I get a cash refund to my bank account if I return an item?

To maintain our premium quality and affordable pricing, we process all valid returns and warranty claims exclusively via Store Credit. This credit never expires and can be used to purchase any other beautiful piece from our collection.

How do I use my store credit?

It is very simple! We will issue a unique code equal to your store credit amount. Just apply this code at checkout during your next purchase, and the amount will be automatically deducted from your total.